RD Agent Portal Password Reset Procedures and Guidelines
The RD Agent Portal Password Reset Procedures and Guidelines provide a comprehensive framework for both existing and new agents to regain access to the portal in case of forgotten passwords or login issues. For existing agents, the process involves providing specific details such as Agent ID, Commission Credit SB Account Number, and Date of Birth, followed by an OTP verification and password reset steps. Clear instructions and error messages ensure a smooth experience. New agents are guided through a similar process with additional steps for setting their passwords. By following these guidelines, agents can efficiently reset their passwords and continue their activities on the RD Agent Portal without disruptions.
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| RD Agent Portal OTP Password reset Process |
I. Existing Agents: Password Reset Through OTP
Accessing the Portal:
- MPKBY/PRSS agents access the DOP Agent Portal for RD bulk list preparation.
- If an agent forgets the password or enters it incorrectly five times, their ID gets locked.
Password Locking Criteria:
- Password may be locked due to incorrect attempts or non-logging for over 90 days.
- Agents can now reset their passwords using the Forgot Password option.
Steps for Password Reset:
1. Click on "Forgot Password."
2. Enter Agent ID, Commission Credit SB Account Number, Date of Birth (DOB), and CAPTCHA.
3. Correct details trigger OTP delivery to the linked mobile number.
4. Enter OTP for verification.
5. Set a new password, confirming it for successful password change.
6. Login with the new password.
Error Messages:
- Invalid Agent ID: Prompt for correct agent ID.
- Invalid Commission Credit Account: Error for incorrect account number.
- Incorrect DOB: Prompt to provide valid Date of Birth.
- No Registered Mobile Number: Notification to update mobile number at the post office.
II. New Agents: Password Setup Process
For New Agent IDs:
- Default passwords are not provided.
- New agents must use the Forgot Password option immediately after ID creation in the Finacle system.
- Set the password twice for authentication: New Password and Retype New Password.
- Only the password set for the second time is valid for login.
III. Additional Information
OTP Delivery:
- OTP is sent to the registered mobile number available in the Agent Profile menu.
- If OTP is not received within 180 seconds, agents can regenerate OTP.
Changing Password:
- Agents can change their passwords before expiry through regular login.
- The Forgot Password functionality works even for agents whose login has been disabled for non-usage above 90 days.
Conclusion:
This detailed guide outlines the RD Agent Portal Password Reset procedures for existing and new agents. By following these steps and understanding the error messages, agents can effectively reset their passwords, ensuring uninterrupted access to the portal for their operations.
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