DARPAN HDMS Portal Ticket Closure: New Provision for Efficient Issue Resolution
In a recent update to the HDMS (DARPAN) Portal, a significant provision has been introduced to enhance the ticket management process. This development empowers Division Offices not only to raise tickets but also to efficiently search and close them. This improvement aims to streamline issue resolution and foster a more effective workflow within the portal.
Resolved Issues Eligible for Immediate Closure
Numerous issues that were previously raised through tickets have now been successfully addressed. The following list comprises the types of tickets that can be promptly closed if the reported problems have been resolved:
Additional Considerations for Closure
Apart from the specified issues, certain matters, such as the flow of data into DTR, can be examined by the respective Sub Office. Tickets related to these concerns can also be closed after a thorough assessment.
Request for Proactive Ticket Closure
All originating offices are urged to proactively close tickets where the reported issues no longer persist. This proactive approach will enable the CEPT team to focus on addressing and resolving the remaining, substantive issues within the portal. Timely closure of tickets is crucial for the proper resolution of the mentioned concerns.
Conclusion
The introduction of the new ticket search and closure provision marks a significant step toward improving the overall efficiency of issue resolution within the HDMS (DARPAN) Portal. The CEPT team appreciates the collaboration in closing tickets promptly, allowing them to concentrate efforts on tackling the real and current challenges faced by users.
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