Government of India
Ministry of Communications
Department of Posts
(Establishment Division)
Dak Bhawan, New Delhi 110001
Dated: 12.10.2023
Office Memorandum
Subject: Mechanism for Selection and Deployment of System Administrators and System Managers.
This memorandum is in continuation of this office letter of even number dated 29.08.2023, wherein the Record of Discussions of the National Workshop of System Administrators (SA) / System Managers (SM) of Postal Circles was circulated.
Discussion Points and Decisions
The substantive issues discussed during the workshop included the formulation of a structured mechanism for selection, training, and deployment of System Administrators / System Managers. In accordance with the consensus reached during the workshop, the following structured mechanism for selection and deployment of System Administrators and System Managers is hereby established with immediate effect:
a) Nomenclature:
(i) System Administrator (SA): Postal Assistants/Sorting Assistants providing technical assistance in Regional Office (RO) and Circle Office (CO) are classified as System Administrator.
(ii) System Manager (SM): Postal Assistants/Sorting Assistants providing technical assistance in Divisional Office (DO), Head Post Office (HO), Sub Post Office (SO), different categories of Mail Office (NSH/PH/CRC etc.), PSD, and any other category of Departmental Offices are classified as System Managers.
(iii) Mail Overseer (MO): The cadre of Mail Overseer is being strengthened to provide technical assistance to Branch Offices under their respective beats.
b) Deployment:
(i) Circle Office / Regional Office: The number of Divisions (Postal/RMS) under the direct control of CO/RO will determine the number of SAs to be deployed in CO/RO. There shall be one SA for every four Divisions under their control. Additionally, one SA will be designated to provide technical assistance for the CO/RO concerned.
(ii) Postal Division/RMS Division: The number of System Managers (SM) in a division will depend on the number of functional Computers/Laptops. There shall be one SM for every 30 Computers/Laptop.
(iii) Branch Post Office: Mail Overseers (MOs) will provide technical assistance to Branch Post Offices under their beat. MOs may seek assistance from SMs in resolving issues by escalating them to CEPT/Vendor concerned if they remain unresolved. PMG/CPMG retains the authority to adjust the number of SAs/SMs based on justified reasons.
c) Roles & Responsibilities:
(i) System Administrators / System Managers: They will be exclusively responsible for resolving/troubleshooting any technical challenges faced by users in hardware/software/network related issues. Additionally, they will assist in monitoring and reporting technical issues, including hardware/software/network-related problems. System Managers will escalate unresolved issues to System Administrators, who will coordinate with the CEPT/Vendor concerned for resolution.
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| SA and SM |