"Delve into our concise guide addressing specific issues related to the Darpan app. Our Frequently Asked Questions (FAQs) provide quick solutions to common challenges faced by users, from resolving errors to understanding special remittance processes. Whether you're a new user or an experienced one, these FAQs offer practical insights, ensuring a seamless experience with the Darpan app. Explore the answers to your queries and enhance your proficiency with the app effortlessly."
Q1. How much time is required for getting virtual data for opening BO BAG?
A: In SOP, it is stated that data exchange happens every 30 minutes between CSI and RSI. However, in most cases, virtual data is not received.
Q2. Darpan app is not opening. What could be the issue?
A: The issue might be due to a network problem. It is expected to be resolved after connecting to a stable network.
Q3. B.Os are getting the same user details in DARPAN app. How to resolve this?
A: Try deleting DARPAN folders in the MY FILES option of the user for whom the BO is showing the wrong details. After deleting the DARPAN folders, restart the mobile and try logging in again.
Q4. What should be done if wrong user credentials are entered in the Darpan app?
A: Reset the password. After the reset, go to change password, enter your user id and password (Darpan@123), then change the password as you prefer. After this, login to the Darpan app; the issue will be resolved.
Q5. Why does BODA show CSC transactions even if BPM has not done any?
A: BPM might have entered CSC transactions amount in the Data entry option. The Data entry tool in the Device is for IPPB, D cube, and CSC transactions.
Q6. How to resolve the 'Location not set' error in the Darpan app?
A: For the location issue, click on the location symbol in the Darpan app with flight mode and wifi mode 3 to 4 times outside the building.
Q7. OTP verified but an exception occurred. What should be done?
A: Restart the device and try the process again. The issue should be resolved. If the problem persists, clear the app cache & data.
Q8. PLI/RPLI transactions were performed successfully, but the wallet balance was not raised. Why?
A: BPM had mistakenly selected the cheque option instead of the cash option. BPMs are advised to be cautious while selecting the payment option to avoid such issues.
Q9. What to do if BPM has not generated BODA yesterday and is unable to do the day begin today?
A: If you encounter this error, follow these steps:
- Go to Settings.
- Turn off the automatic date change option.
- Change the date to the day when BODA was not generated.
- Login to the app and generate BODA Report.
- Go back to settings and change the date setting back to automatic. BODA can be generated up to 15 days.
Q10. How to fix the location issue in the Darpan app's delivery module for those who don't get location?
- First, open Google Maps on the phone and click Set Location Button ⎈ on the right side to adjust the location.
- If the app crashes in Google Maps, turn on Airplane Mode 🚀 on your mobile and try again.
- In your phone's Settings, ensure Allow All The Time is enabled.
Q11. How to resolve the 'Unauthorization' error in the Darpan app?
A: Restart your device and try again. If the issue persists, clear the app cache & data.
Q12. Why does the RD default fee show ₹ 2 instead of ₹ 2.5?
A: If there is a fraction figure in the RD Default fee, the fraction amount might not be coming in the BODA report.
Q13. High-value withdrawal was approved by the account office prior to Darpan 2.0, but now the data is not available for withdrawal. What should be done?
A: CPC will cancel the old lien. If multiple high-value requests were approved by SO, they will automatically go in lien. Please send a mail to CPC for cancellation.
Q14. The COD amount is not increased in the wallet amount after showing the delivery of COD. What could be the issue?
A: COD might have been received as a normal registered article while opening the bag manually. Contact CEPT support team for resolution. BPMs should be cautious when receiving COD articles while opening the bag manually.
Q15. How to book VPMO?
A: Go to EMO booking, in the message, select VPMO. In the next column, select VP number and proceed.
Q16. What to do if OTP is not received?
- First, check if the device is connected to the internet.
- Ensure the correct employee ID and password are entered.
- Enter a fresh OTP.
- Do not click multiple times for OTP; if not received, wait for 2 minutes before trying again.
- Clear messages from the message memory.
- If the issue persists, send a message in this group for assistance.
Q17. How to resolve the 'No Pending Requests' error for high-value withdrawal approved by AO?
A: For high-value withdrawal lien marked issue before DARPAN rollout, use EXCW menu function Modify. Enter account ID, Enter Request ID, Click Go. Action: Select 'RA-Reject Approved', Reject Reason: Select 'Rejecting approved request'. Use EXCW, select Inquiry function, enter Account ID, then use searcher to know Request ID. A new request will have to be raised; old requests will not flow to the new device.
Q18. In case of Special Remittance after creating a request in Darpan, the request is not appearing in AO/SAP. What is the estimated time for Request flow from Darpan to AO?
A: The special remittance option in Darpan was designed to intimate the cash requirement of BO to SO alone. In the current scenario, BPMs are intimating the cash requirement over the phone or through the device. The same information is viewed by SO under tcode ZFI_BOCR. SO acknowledges this requirement and follows the process as before in ZFFV50. Cash is then sent physically or in an account/cash bag.